Telecom consumers can now
register complaint about wrongful activation of value added services (VAS) like
mobile internet and caller tunes on a new common number, 155223, for all
operators.
Telecom operators will have to refund the
amount charged for such activation of services if consumers inform about it
within 24 hours on this common number.
The service has been put in place by
telecom operators jointly after telecom regulator Trai refused to give them any
leeway in such cases from February 2. Operators reported compliance to Telecom
Regulatory Authority of India on February 1.
