0 Get refund the amount charged for wrongful activation of value added services

Telecom consumers can now register complaint about wrongful activation of value added services (VAS) like mobile internet and caller tunes on a new common number, 155223, for all operators.

Telecom operators will have to refund the amount charged for such activation of services if consumers inform about it within 24 hours on this common number.

The service has been put in place by telecom operators jointly after telecom regulator Trai refused to give them any leeway in such cases from February 2. Operators reported compliance to Telecom Regulatory Authority of India on February 1.